FAQ

How old do you have to be to go on the Aqua Park?

Children must be 6 years or older to go on the Aqua Park & be at least 1.1m tall



Do Children need to be accompanied by an adult to come to Southlake Aqua Park?

A responsible Adult (over 18) must accompany any child under the age of 12, up to a maximum of 4 children, on the Park



Does an Adult need to go on the inflatables with their children?

It is strongly recommended that an Adult accompanies any child under the age of 10 on the inflatables themselves. Parents are reminded though that it is THEIR responsibility to adequately supervise their children whilst on Park Premises.



Do I have to be able to swim?

Yes. All participants must be able to swim at least 30m unaided



Do I have to wear a Life Vest?

Yes. It is compulsory to wear the buoyancy aid provided by the Park at all times whilst on the water. It is recommended that children under 15 years old also wear the crash helmet provided



Do I have to wear a wetsuit?

No. Wetsuits are optional & can be hired for £5 per session either by including it when making your online booking or on the day (No refunds on wetsuit hire - Please only book if required)



Are there Lifeguards?

Yes. All our Lifeguards are Open Water Lifeguard Qualified. Parents are reminded though that it is THEIR responsibility to adequately supervise their children whilst on Park Premises.



Can I take my Mobile Phone on the inflatables?

No. Mobile phones are not allowed on the inflatables for any reason. Anything lost in the water cannot be retrieved!



Can I wear my jewellery on the inflatables?

No. All removeable jewellery, watches & glasses must be removed before entering the water. Anything lost in the water cannot be retrieved!



Where can I leave my personal belongings?

At the moment there are no lockers on site. Please safely store your personal belongings in your car or leave them with the person you came with. The Park does not accept responsibility for any lost or stolen items



What time should I arrive?

It is recommended that Participants arrive 30 - 45 minutes before the session. This will give you time to book in, collect a wetsuit, get changed & arrive in the Safety Briefing Area by the start of your session



Can I cancel my booking?

No. We do not offer refunds but we do offer a one-time only booking switch IF you contact us 24 hours prior to your session



What if I am going to be late?

If you are late due to circumstances beyond your control we will TRY to fit you into the next available session but we cannot guarantee this



Can I just turn up to use the Park?

Yes. But we cannot guarantee there will be space on the Park to accommodate you. It is strongly recommended that you book online beforehand



How long does my session last?

A session is one hour which includes a short Water Safety Briefing beforehand. You can book a double, back-to-back session but you will be required to leave the water in-between sessions & receive the Water Safety Briefing again



Is there a car park?

Yes. There is plenty of car parking space on-site



What do I need to bring?

Your booking reference to check in. A towel, swimwear & sunscreen



Are there any other activities on offer?

Yes. There is Water-Skiing, Wakeboarding, Banana Boat Rides, Ringo Rides & Paddleboarding at Dams Watersports just a few hundred yards away from the Park.



Group & Special Event Bookings

For Private Events or Group Bookings such as Birthday Parties, Hen Parties, Work Events or even Exclusive VIP Use please contact the Park for a quote



Do you offer any discounts?

Look out for special offers & competitions on our Facebook Page. Discounts are available for double sessions & for parties of 10+. If you’d like to hold a work do, a Birthday event or a hen/stag party please contact the Park for a bespoke quote.